• Free shipping

    from The States

  • 30-Day FREE returns

    & Exchange

  • More than 60.000

    Happy “Cattomers”

  • Secured Checkout

    using SSL Technology
Title

FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got you. Dive into our FAQs for all the details on orders, shipping, returns, and more. Whether you’re wondering about processing times or how to care for your Baddie essentials, you’ll find clear answers right here.

Contact Us

Reach out anytime—we’re here to help

Get In Touch

Track Your Order

Check your order status instantly

Track Now

Start a Return

Return or exchange hassle-free

Start Return

Baddie Rewards

Earn points every time you shop

Learn More

Contact Us

Reach out anytime—we’re here to help

Track Your Order

Check your order status instantly

Start a Return

Return or exchange hassle-free

Baddie Rewards

Earn points every time you shop

The Baddie Code

Title

About Us

Contact Us

Track Your Order

Size Guide

My Account

The Fine Print

Title

Shipping Policy

Refund Policy

Payment Methods

Privacy Policy

Promo Terms

Terms of Service

Everything You Need to Know

Check the sections below for instant info on everything from sizing to refunds. Tap to expand any topic.

  • Ordering

  • Sizing

  • Shipping

  • Returns

  • Care & Quality

  • Payments

  • Support

What products do you offer?

We carry a curated collection of trendy tops—including fitted tees, tanks, and crop tops—plus stylish accessories like drinkware (mugs, bottles, and tumblers) and versatile tote bags. We’re always adding new styles, so check back often!

How are your products made?

Every item is made to order just for you. This means your pieces are crafted fresh when you place your order, helping reduce waste and ensure the highest quality.

How long does it take to process my order?

Production typically takes 2–4 business days before shipping. As soon as your order ships, we’ll send you tracking details so you can follow it every step of the way.

Do you offer personalization or custom designs?

Yes! Many of our designs allow you to personalize details like your birth year. We’ll be rolling out even more customization options soon.

Can I change or cancel my order after placing it?

Because each item is made to order, we begin production quickly. If you need to make changes, please contact us within 12 hours of placing your order, and we’ll do our best to help.

Will more product categories be added in the future?

Absolutely! We’re working on expanding our product range to bring you even more must-have Baddie essentials.

Do you have a size guide?

Yes! Every top style has its own dedicated size chart, which you can find on each product page—or you can view our full Size Guide. We recommend checking it before ordering to make sure you get your perfect fit.

How do your sizes run?

Some of our styles may run slightly small. For a more relaxed fit, consider sizing up, and always check the size chart for reference.

Do you carry plus sizes?

We are committed to inclusivity and offer a range of sizes. If you don’t see your size listed, please reach out to us—we’d love your feedback as we continue to grow.

I’m ordering internationally—will sizing be different?

International sizing can vary. We recommend measuring yourself and comparing your measurements to our size charts to ensure the best fit no matter where you are.

Can I exchange an item if the size isn’t right?

Because all items are made to order, exchanges are limited. If your item arrives in the incorrect size due to a fulfillment error, we’ll be happy to replace it.

How can I find my perfect fit?

If you’re unsure about sizing, email us or use the chat—we’re here to help you feel confident in your selection.

Where do you ship?

We currently ship to the USA, Canada, South America, and select countries in Europe.

How much does shipping cost?

We offer free standard shipping within the United States on all orders. For international customers, shipping rates are calculated at checkout and vary by destination and order size. You’ll see your exact shipping cost before completing your purchase—no hidden fees!

How long does shipping take?

Shipping times vary by location. Once your order is produced (2–4 business days), domestic shipping typically takes 3–7 business days. International delivery may take longer.

How will I know when my order ships?

Once your order leaves our facility, you’ll receive an email confirmation with your tracking number. You can also check the status anytime—just click here to track your order.

Is tracking included with every order?

Yes—all shipments are fully trackable from our door to yours.

Which shipping carriers do you use?

We work with a network of trusted carriers to ensure timely delivery. Carrier selection depends on your location and delivery timeframe.

Do you accept returns or exchanges?

Because every item is made to order, we only accept returns or exchanges if your item arrives damaged, defective, or incorrect.

What qualifies for a return or exchange?

Eligible reasons include receiving the wrong design, size, product type, or a damaged item. Proof of the issue (photos) is required for processing.

How long do I have to request a return?

You have 30 days from the delivery date to contact us about any issues with your order.

Is return shipping free?

If your return is due to our error or a defective product, we will cover return shipping. For all other cases, return shipping costs are the customer’s responsibility.

Can I return personalized or sale items?

Yes—if they arrive damaged, defective, or incorrect, we’ll be glad to make it right.

How do I start a return or exchange?

Email us at Returns@TheBaddieBrand.com with your order number, photos of the issue, and a brief description. We’ll respond within the same day to help.

How should I wash my apparel?

To keep your graphics looking fresh: 

  • Turn garments inside out before washing 
  • Wash in cold water with similar colors 
  • Use mild detergent 
  • Tumble dry low or hang dry

Can I iron my printed designs?

Avoid ironing directly on printed areas. If needed, iron inside out on low heat.

Are your products high-quality?

Absolutely! We use premium materials and quality-controlled production to ensure you receive pieces you’ll love.

Do you guarantee your products?

Yes—if your item arrives with any defect or misprint, we will replace it free of charge.

Will the design fade over time?

With proper care, your designs will stay vibrant. Always follow the care instructions included with your order.

Where are your products made?

All products are created to order with trusted production partners and suppliers to maintain consistent quality.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Venmo for a secure and smooth checkout.

Do you offer any discounts?

Yes! You’ll always find exclusive deals: 

  • 15% off sitewide + free U.S. shipping (current promotion) 
  • 10% off when you join our Baddie Club newsletter 
  • Additional perks for Baddie Rewards Members

Do you sell gift cards?

Yes—Baddie Gift Cards are available in denominations of $25, $50, and $100.

Can I combine discount codes?

Only one discount code can be used per order unless otherwise stated.

Do you charge sales tax?

Applicable sales tax will be calculated at checkout based on your shipping address.

Do you offer buy-now-pay-later options?

At this time, we don’t offer installment payments, but we’re exploring more payment options in the future.

When will I hear back?

We aim to reply to all inquiries within the same day.

How can I contact you?

You can reach us by: 

What is Baddie Brand all about?

Baddie Brand is dedicated to bringing you confident, stylish, and unapologetic pieces that help you express your unique vibe. Every item is made to order with care.

Do you have a rewards program?

Yes—our Baddie Club lets you earn points for shopping, following us on social media, celebrating your birthday, and more. You can redeem points for exclusive perks and discounts.

Where can I learn more about your community and perks?

Visit our Baddie Club page for all the details on earning and redeeming Baddie points.

How can I stay updated on new drops and offers?

Join our Baddie Club newsletter for VIP access to exclusive discounts, new arrivals, and style inspiration.

FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got you. Dive into our FAQs for all the details on orders, shipping, returns, and more. Whether you’re wondering about processing times or how to care for your Baddie essentials, you’ll find clear answers right here.

Still Need Help?

We’ve got your back, Baddie. If your question wasn’t answered above, feel free to reach out—we’re here to help make your shopping experience smooth and stress-free.

Talk to a Baddie

Tap the chat icon in the bottom right corner to start a convo anytime

Email Us

support@thebaddiebrand.com

Quick Links

The Baddie Code

About Us

Contact Us

Track Your Order

Size Guide

My Account

The Fine Print

Shipping Policy

Refund Policy

Payment Methods

Privacy Policy

Promo Terms

Terms of Service

Everything You Need to Know

Check the sections below for instant info on everything from sizing to refunds. Tap to expand any topic.

Ordering

What products do you offer?

We carry a curated collection of trendy tops—including fitted tees, tanks, and crop tops—plus stylish accessories like drinkware (mugs, bottles, and tumblers) and versatile tote bags. We’re always adding new styles, so check back often!

How are your products made?

Every item is made to order just for you. This means your pieces are crafted fresh when you place your order, helping reduce waste and ensure the highest quality.

How long does it take to process my order?

Production typically takes 2–4 business days before shipping. As soon as your order ships, we’ll send you tracking details so you can follow it every step of the way.

Do you offer personalization or custom designs?

Yes! Many of our designs allow you to personalize details like your birth year. We’ll be rolling out even more customization options soon.

Can I change or cancel my order after placing it?

Because each item is made to order, we begin production quickly. If you need to make changes, please contact us within 12 hours of placing your order, and we’ll do our best to help.

Will more product categories be added in the future?

Absolutely! We’re working on expanding our product range to bring you even more must-have Baddie essentials.

Sizing

Do you have a size guide?

Yes! Every top style has its own dedicated size chart, which you can find on each product page—or you can view our full Size Guide. We recommend checking it before ordering to make sure you get your perfect fit.

How do your sizes run?

Some of our styles may run slightly small. For a more relaxed fit, consider sizing up, and always check the size chart for reference.

Do you carry plus sizes?

We are committed to inclusivity and offer a range of sizes. If you don’t see your size listed, please reach out to us—we’d love your feedback as we continue to grow.

I’m ordering internationally—will sizing be different?

International sizing can vary. We recommend measuring yourself and comparing your measurements to our size charts to ensure the best fit no matter where you are.

Can I exchange an item if the size isn’t right?

Because all items are made to order, exchanges are limited. If your item arrives in the incorrect size due to a fulfillment error, we’ll be happy to replace it.

How can I find my perfect fit?

If you’re unsure about sizing, email us or use the chat—we’re here to help you feel confident in your selection.

Shipping

Where do you ship?

We currently ship to the USA, Canada, South America, and select countries in Europe.

How much does shipping cost?

We offer free standard shipping within the United States on all orders. For international customers, shipping rates are calculated at checkout and vary by destination and order size. You’ll see your exact shipping cost before completing your purchase—no hidden fees!

How long does shipping take?

Shipping times vary by location. Once your order is produced (2–4 business days), domestic shipping typically takes 3–7 business days. International delivery may take longer.

How will I know when my order ships?

Once your order leaves our facility, you’ll receive an email confirmation with your tracking number. You can also check the status anytime—just click here to track your order.

Is tracking included with every order?

Yes—all shipments are fully trackable from our door to yours.

Which shipping carriers do you use?

We work with a network of trusted carriers to ensure timely delivery. Carrier selection depends on your location and delivery timeframe.

Returns

Do you accept returns or exchanges?

Because every item is made to order, we only accept returns or exchanges if your item arrives damaged, defective, or incorrect.

What qualifies for a return or exchange?

Eligible reasons include receiving the wrong design, size, product type, or a damaged item. Proof of the issue (photos) is required for processing.

How long do I have to request a return?

You have 30 days from the delivery date to contact us about any issues with your order.

Is return shipping free?

If your return is due to our error or a defective product, we will cover return shipping. For all other cases, return shipping costs are the customer’s responsibility.

Can I return personalized or sale items?

Yes—if they arrive damaged, defective, or incorrect, we’ll be glad to make it right.

How do I start a return or exchange?

Email us at Returns@TheBaddieBrand.com with your order number, photos of the issue, and a brief description. We’ll respond within the same day to help.

Care & Quality

How should I wash my apparel?

To keep your graphics looking fresh: 

  • Turn garments inside out before washing 
  • Wash in cold water with similar colors 
  • Use mild detergent 
  • Tumble dry low or hang dry

Can I iron my printed designs?

Avoid ironing directly on printed areas. If needed, iron inside out on low heat.

Are your products high-quality?

Absolutely! We use premium materials and quality-controlled production to ensure you receive pieces you’ll love.

Do you guarantee your products?

Yes—if your item arrives with any defect or misprint, we will replace it free of charge.

Will the design fade over time?

With proper care, your designs will stay vibrant. Always follow the care instructions included with your order.

Where are your products made?

All products are created to order with trusted production partners and suppliers to maintain consistent quality.

Payments & Offers

What payment methods do you accept?

We accept all major credit cards, PayPal, and Venmo for a secure and smooth checkout.

Do you offer any discounts?

Yes! You’ll always find exclusive deals: 

  • 15% off sitewide + free U.S. shipping (current promotion) 
  • 10% off when you join our Baddie Club newsletter 
  • Additional perks for Baddie Rewards Members

Do you sell gift cards?

Yes—Baddie Gift Cards are available in denominations of $25, $50, and $100.

Can I combine discount codes?

Only one discount code can be used per order unless otherwise stated.

Do you charge sales tax?

Applicable sales tax will be calculated at checkout based on your shipping address.

Do you offer buy-now-pay-later options?

At this time, we don’t offer installment payments, but we’re exploring more payment options in the future.

Support

When will I hear back?

We aim to reply to all inquiries within the same day.

How can I contact you?

You can reach us by: 

  • Live chat on our website 
  • Email at Support@TheBaddieBrand.com
  • Messaging us through our social media channels (links available on our site)

What is Baddie By Nya all about?

Baddie By Nya is dedicated to bringing you confident, stylish, and unapologetic pieces that help you express your unique vibe. Every item is made to order with care.

Do you have a rewards program?

Yes—our Baddie Club lets you earn points for shopping, following us on social media, celebrating your birthday, and more. You can redeem points for exclusive perks and discounts.

Where can I learn more about your community and perks?

Visit our Baddie Club page for all the details on earning and redeeming Baddie points.

How can I stay updated on new drops and offers?

Join our Baddie Club newsletter for VIP access to exclusive discounts, new arrivals, and style inspiration.

Still Need Help?

We’ve got your back, Baddie. If your question wasn’t answered above, feel free to reach out—we’re here to help make your shopping experience smooth and stress-free.

Talk to a Baddie

Tap the chat icon in the bottom right corner to start a convo anytime

Email Us

support@thebaddiebrand.com